Frequently Asked Questions
Everything you need to know about COSWHEEL high-performance electric bikes.
How long does the battery last on a single charge?
Depending on the model and terrain, COSWHEEL bikes typically offer a range of 30 to 60 miles per charge when using pedal assist mode.
Do I need a license to ride a COSWHEEL electric bike?
Most COSWHEEL models are classified as Class 2 or Class 3 e-bikes, which generally do not require a driver's license, though we recommend checking your local state and city regulations.
What is your shipping policy for oversized items?
We offer free standard shipping on all bike orders within the continental US. Bikes are shipped 85% pre-assembled in heavy-duty protective packaging via specialized freight carriers.
What kind of warranty comes with my purchase?
Every COSWHEEL bike is backed by a 1-year limited manufacturer's warranty covering the frame, motor, and battery against defects in materials and workmanship.
Can I return my bike if I am not satisfied?
Yes, we offer a 14-day return policy for unused bikes in their original packaging. Please note that return shipping fees and a restocking fee may apply.
Are COSWHEEL bikes water-resistant for rainy rides?
Our bikes feature an IP54 water-resistance rating, meaning they are protected against splashes and light rain. However, they should not be submerged or pressure washed.