Returns & Exchanges

At COSWHEEL, we want you to ride with confidence, which is why we offer a 14-day return window for all unridden electric bikes in their original packaging. We are dedicated to ensuring your sports gear meets the highest standards of performance and quality.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 14 days of delivery with your order number and proof of purchase to start the RMA process.

• 2.
  Condition Inspection

  Ensure the bike or accessory is in its original condition, unused, and packed in the original factory box to qualify for a full refund.

• 3.
  Secure Shipping

  Once approved, securely attach the provided return label to your package and drop it off at an authorized carrier location.

• 4.
  Refund Processing

  After our technicians inspect the returned item, your refund will be processed back to your original payment method within 5-7 business days.